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| Position |
客服代表 |
| Company Info |
A German Company |
| Responsibilities |
职位描述Customer orders handling, ensure customer orders stability in SAP. Tracking customer orders fulfilled on time. Coordinate with sales, finance, planning, warehouse and import & export function to ensure delivery reliability 100%.
客户订单在SAP系统中的输入、维护。为了确保客户订单的准时交付，客户服务部与销
售、财务、计划、仓库及进出口密切协作，共同履行客户订单。
Arrangement of customer samples from Salesforce.
客户样品的发送安排。
Coordinate with DES, SKS and USS related business issues timely, eg. delivery issue, export documents issues etc.
同德国，斯洛伐克, 美国共同协作，追踪工厂及时发货等相关问题，以满足客户订单的按
时交付。
Customer Service can take the ownership for customer complaints relevant with packaging, shortage or delivery to make investigation and feedback to customer with updated information, as well as improved action and tightly follow up.
客户服务负责有关包装，短装及运输方面的客户抱怨，提供相关调查信息, 改善措施及后续的跟踪。
Create monthly finished goods inventory control plan and track it effectively.
制定月度的成品库存控制计划，并进行有效的跟踪。
Create invoice in SAP timely and monthly account reconciliation with finance department for sales report, overdue issues，and yearly audit.
及时开发票，每月配合财务部门，顺利完成月结工作及年度审计工作。
Coordinate closely with Sales and Finance department, tracking the payment of customer effectively, eg. prepayment issue etc.
同销售及财务部门密切合作，有效的跟踪客户的货款情况, 如预付款等。
Maintain data in SAP and test/ update functionality to fulfil business demand.
维护SAP系统，更好地支持客户服务的业务需要。
Prepares reports on the activities, recommending improvements and modifications in customer service function.
为各项工作活动准备报告，从客服的角度给出改善与改进建议。
Complete other assignments from manager timely.
按时完成经理委派的其他工作。
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Through coordinating with suppliers, shipping forwarder, import,
warehouse, production to secure a smooth supply chain flow
通过协调原材供应商/货代/进口部门/仓库部门来实现原材料和附件的采购计划。
Calculate and choose optimized manner (frequency/lot size/shipping way)
to implement purchase to fulfil requirements.
计算并选择最经济的采购方式（频次，订单量，运输方式）以满足需求。
Tracking material/accessories planning, to avoid that actual arrival plan
won’t affect requirement.
跟踪出货/到货计划，避免实际到货计划不影响需求。
Monitor suppliers’ supplying performance to give vendor/purchaser clear statues to improvement, using logistic tools to help suppliers improve logistic management.
跟踪供应商的供货绩效现状清晰的给出采购和供应商供货能力上的发展空间，同时利用物流工具对供应商的物流管理进行改善。
Ensure all import & export operation to be completed within lead time, and for special situation, can handle it with a very fast-paced and rapidly changing environment.
确保一切进出口相关操作在交付期内完成，对于特殊情况，能够快速处理并立刻改
善局面。
Coordinate and support for group to make sure import and export documents are qualified for custom clearance.
提供对集团的支持和协调，确保进出口文件符合清关要求
Ensure the import & export activities compliance with government policies and procedures.
确保进出口活动符合政府的政策与程序。
Position Requirements and Qualifications (Key Factors& Desired Level):
岗位胜任资质及能力要求（关键因素及期望水平）
Qualification
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| Requirements |
资质要求
Education Background（Degree/ Major）教育背景（学历/专业）
Regular college education background, bachelor at least
SAP experience is required.
Customer Service/logistics/Customer’s order handling background.
Excellent English skill of listening, reading, writing and speaking.
Good at communication, coordination and team cooperation, solving problem ability.
Personality& Others个性特质及其他要求 Active working attitude, loyal, proactive, independent, takes responsibility. |
| Update |
2024-09-04 |
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