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| Position |
Customer Service Manaager |
| Company Info |
A German Company |
| Responsibilities |
Job Purpose\ principal responsibilities
To operate the highest level of service within our industry.
Can be assessed/determined by:
Offering more than our competition in terms of quality, range and value of service and services.
Offering a service which is beyond our customers expectation.
To manage the relationships with key acccounts at a regional level.
Job Description\ specific duties
To determine what our customers and the industry requires in terms of services and support. Covers the aspects typically related to handling the full range of transaction (order taking, credit mgt, logistics etc).
To define our own range of services that we can offer (not necessarily free of charge).
To establish and offer these services, to an identical standard, across all business units.
To train and coach our customer service staffs.
To instill a sense of pride within the team derived from providing an outstanding service.
To establish all of the above whilst simultaneously reducing the cost of providing such service.
To manage the relationships with key acccounts at a regional level in accordance with periodic objectives agreed with CEO and business unti Sales Directors.
Note
The MC CSM, at least intially, will have only dotted line reports from the individual business unit CSMs.
They will remain reporting directly to the Sales Directors.
This will be periodically reviewed. |
| Requirements |
Qualifications for the position
(Without reference to the current job incumbent or the future requirement but the present condition)
Academic Qualifications:
Business or commercial type degree would be preferable.
Related Working Experiences (Years):
Customer services and managerial role for several years in multinational companies.
Particular Skills\Characters:
Excellent and confident communicator.
Good english.
Good mediator.
Problem solver who can think quickly.
Strong presence. Not easily intimidated.
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| Update |
2014-09-26 |
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